Last updated: September 10, 2026

This Shipping Policy explains how orders placed on purebluejapan.org are processed, shipped, and delivered.

1. Processing Time

Orders are normally processed within 1–2 business days, Monday to Friday, from 9 AM to 6 PM CET. Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation after placing your order and a shipping confirmation with tracking information once your order has been dispatched. During sales, product launches, and holiday periods, processing may take 3–5 business days.

2. Shipping Destinations

We ship to countries across Europe, including the EU and UK, as well as many international destinations. Available shipping countries and options are shown at checkout. Online orders are shipped from our central warehouse and are not fulfilled by our branded stores in Paris, Brussels, or London.

3. Shipping Methods & Delivery Times

Delivery times depend on the destination and shipping method. Orders shipped within France usually arrive within 3–5 business days. Orders shipped to the EU and UK usually arrive within 5–8 business days. International orders outside Europe usually arrive within 7–14 business days by express shipping. Delivery estimates begin after the order has been dispatched and may vary depending on the carrier and destination.

Shipping costs are based on the destination, order weight, and selected carrier. The final shipping cost will be shown at checkout before you confirm payment.

4. Free Shipping

Free standard shipping is available on orders over €150 within France and the EU. Free shipping applies only to eligible orders and the available shipping method shown at checkout.

5. Tracking

A tracking number is provided for every shipped order. Tracking details are sent by email after dispatch. It may take up to 24–48 hours for the carrier’s first tracking scan to appear.

6. Customs, Duties & Taxes

Applicable VAT is included in prices for eligible EU orders. Orders shipped outside the EU, including orders shipped to the UK, may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We cannot mark orders as gifts or declare a lower value to avoid customs charges. If an order is refused because customs charges are not paid, any refund may be reduced by the original shipping cost and return fees charged by the carrier.

7. Delays & Unavoidable Events

Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier issues, weather, strikes, public holidays, or other events outside our control. If your shipment is delayed, please contact us and we will help you check its status and work with the carrier when possible.

8. Lost or Stolen Packages

If tracking shows that your package was delivered but you cannot find it, please contact the carrier and us within 7 days. We recommend using a secure delivery address. Packages confirmed as delivered by the carrier but reported stolen must generally be reported to the carrier, and we will assist with any information or documentation available. If the carrier confirms that a package was lost in transit, we will offer a replacement shipment or a refund.

9. Incorrect Shipping Address

Please check your shipping address carefully before completing your order. Address changes can only be made before the order is dispatched, so contact us as soon as possible if you need to make a correction. We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping or return costs caused by an incorrect address may be charged to the customer.

10. Split Shipments

Some orders may be shipped in separate packages when products are stored in different locations or become available at different times. Each shipment will have its own tracking number. You will not be charged additional shipping fees because of a split shipment.

11. Contact

If you have questions about your shipment, please contact us at +33 1 23 45 67 89, Monday to Friday, 9 AM to 6 PM CET, or through our contact page. Please include your order number so we can assist you more quickly.