Last updated: September 10, 2026

This Return & Refund Policy explains how you can return products purchased from purebluejapan.org and how refunds are processed. By placing an order, you agree to the terms of this policy.

1. Return Eligibility

You may request a return within 14 days of receiving your order. Items must be unworn, unwashed, unaltered, and have their original tags attached. Items should be returned in their original packaging where possible. Final sale and clearance items are not eligible for return or refund.

2. Indigo & Natural Dye Notice

Natural indigo and plant-based dyes may transfer color during early wears and washes. This is a normal characteristic of traditional dyeing and is not considered a defect. Natural variations in slub, texture, nep, and color are also part of the character of these fabrics and are not grounds for a return.

3. Non-Returnable Items

Worn, washed, or altered garments, items with stains, perfume, deodorant, pet hair, or other signs of use, final sale and clearance items, gift cards, and promotional vouchers cannot be returned.

4. How to Start a Return

Contact us within 14 days of delivery through our contact page or at +33 1 23 45 67 89, Monday–Friday, 9 AM–6 PM CET. Please provide your order number and reason for return. We will provide a Return Authorization (RA) number and return instructions within 1–2 business days. The item must be shipped within 7 days of receiving the RA number.

5. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. If an item is defective, damaged, or incorrectly shipped, we will cover the return shipping cost and provide a prepaid label where applicable. We recommend using a trackable shipping service.

6. Refunds

Refunds are issued to the original payment method after the returned item is received and inspected. Inspection normally takes 3–5 business days. After approval, please allow up to 14 days for the refund to appear in your account, depending on your bank or payment provider. Original shipping fees are refunded only when the return is caused by our error.

7. Exchanges

Size exchanges are subject to product availability. For the quickest option, you may return the original item for a refund and place a new order. If you prefer an exchange, please mention this when requesting your RA number.

8. Damaged or Incorrect Items

Please report any damaged, defective, or incorrect item within 7 days of delivery and provide clear photos of the item and packaging. Approved claims may qualify for a replacement, repair, or full refund, including applicable shipping costs.

9. EU Statutory Right of Withdrawal

Customers in the EU/EEA may have a statutory 14-day right to withdraw from their purchase without giving a reason. The withdrawal period begins when you or a person you designate receives the goods. Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.

10. Cancellations

Orders may be canceled free of charge within 2 hours of placing the order, provided the order has not shipped. Once an order has shipped, it can no longer be canceled and must follow the return process.

11. Contact

For questions about returns or refunds, please contact Pure Blue Japan at +33 1 23 45 67 89, Monday–Friday, 9 AM–6 PM CET, or use our website contact page.